Online Return Policy
Items purchased online may be returned for a full refund up to 30 days after purchase in the original method of payment, subject to the terms below. Returned product must be in re-sellable condition (in its original package without any visible wear and tear.) If the product is returned in un-sellable condition we will ship it back to you and not provide a refund. We suggest that you try on all footwear on a carpeted surface to ensure a proper fit before using. A receipt of purchase and return form must be provided with your return. Your receipt is emailed to you after you have completed your order, shipped in the package with your order, and available to you on our website by going to the orders page after you have logged in.
Returns can be sent back to our distribution center at the address below (proof of purchase must be provided).
Please ship all returns to:
246 Industrial Way W
Eatontown, NJ 07724
Customers are responsible for return shipping. In no event will City Sports be responsible for lost or damaged packages on returns. We suggest that you get insurance and tracking information on your packages as you are responsible for it until we receive it. In an effort to reduce waste, we request that you reuse the packing materials that we sent your package in if possible. There is no refund for shipping already paid on purchases, unless the product was defective or an error in your order.
Exchanges may be made on citysports.com purchases using the above return procedures or at one of our stores. All products must be in re-sellable condition, following the return policy laid out above. When shipping an exchange back to the distribution center you must buy the replacement online and ship the original back for credit. Please follow the Shipping Returns procedure above. Exchanges in the store are provided for merchandise credit with receipt in the amount you paid within 30 days after purchase. After 30 days or without receipt merchandise credit will be issued at current retail price. All products must be verified that they were purchased from City Sports (original tags and packaging).
City Sports cannot guarantee the exchange or credit for a defective item. If it is believed to be defective please return the item with the return form explaining what the defects are. We will replace the item only if we declare that is defective. If the item is not considered defective we will send it back explaining why. Some vendors require that product be sent directly to them, if the item you have purchased falls into that category we will provide directions on how to return it in the package with your order.