How are products shipped?
We offer 5 different methods of delivery.
In-Store Pick Up - Have your order shipped to one of our stores and receive free shipping. Ship-to-Store
Standard - 7 to 10 business days
Ground - 3 to 5 business days
2nd Day Air
Next Day Air
Do you ship on Holidays and weekends?
City Sports uses UPS for delivery and we operate on the same delivery schedule. Please check out www.ups.com
for more information on specifics times and holiday schedules.
What happens if I place an order after the warehouse hours of operation?
The warehouse hours of operation are Monday through Friday 9am-3pm Eastern Standard Time. If an order is placed after 12pm EST your order will be shipped the following business day.
What is your international shipping policy?
Due to vendor restrictions we only ship to places within the United States. However, you may place an order with us internationally through Google checkout and have that order shipped anywhere in the U.S.
When can I expect to pick up my packages if I am having it sent to a store nearby?
Ship to Store typically takes between 1-3 business days. Our warehouse hours of operation are Monday through Friday 9am to 5pm. For your convenience you will receive an email alerting you that the package has been shipped to the store. Once the store receives the product you will again receive an email alerting you that your shipment has arrived and is then ready to be picked up at the store. Ship-to-Store
How do I know when my order is shipped?
When your order is shipped, you'll receive an confirmation email stating the UPS tracking number and expected delivery date. www.ups.com
If you are having your order shipped to one of our stores or if you are having trouble tracking your order please contact us at 877-988-2580 and we will look into this for you.
I didn't receive a confirmation email after I placed my order.
Please confirm your email address when creating your account. If you are using your workplace email address, be aware that many corporations use spam filters to disqualify incoming automated emails, which could hamper delivery of our confirmation email to you. Please feel free to contact us firstname.lastname@example.org
or call 877-988-2580 so that we may assist you.
How do I cancel or change my order once it has been placed?
Orders are usually processed and shipped with/in 24 hrs of being placed. In many cases if orders are placed during normal business hours they will be processed and shipped within only a few hours. If you need to change or cancel your order after it has been placed please contact us immediately at 877-988-2580. We will do our best to accommodate you; however once an order has begun processing we cannot guarantee that it can be changed or cancelled. If you have received the shipping confirmation email please follow our return/exchange policy once your order arrives.
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