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Returns/Exchanges

Payment Information

Shipping Information

Find what you are looking for

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What if I can't find the product/size I am looking for online?
We only show product on the web that is currently in-stock, however if you see that a particular item or size is not available please don't hesitate to contact us at onlinecustomersupport@citysports.com or call 877-988-2580 and we will see what we can do for you.

Store Locator

When will City Sports be in my neck of the woods?
At City Sports we're always looking for great new cities to go to. If you think your city needs a City Sports, email us and let us know why.

Returns/Exchanges

In-store Return/Exchange Policy
Online Return/Exchange Policy

Payment Information

Privacy Policy

What are my payment options?
City Sports accepts VISA, Master card, American Express, and Discover as well as Google Checkout & PayPal as forms of payment online. When entering your credit card information, please ensure that your billing name is exactly as it appears on your card (for example, including a period after your middle initial, if applicable). For our customers' protection, transactions cannot be processed if billing information is not 100% accurate.

How is sales tax calculated into my order?
You will be charged the appropriate state, local and district sales tax based on the location your order is shipped. This charge will appear before you enter your payment information. ** This only applies to states with a physical City Sport's store location. These states include:**
Massachusetts, Pennsylvania, Georgia, Maryland, Rhode Island, Washington DC, New York.
Can I purchase gift cards online?
Yes by using this link you can purchase your gift cards online.
Purchase gift cards

How can I get discounts and coupon codes?
Join our Insider program to recieve exclusive deals, discounts and quarterly rewards.
 
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Why doesn't my promotion code work?
If you are having trouble using your promotion codes please make sure:
  1. On the second page after checkout, enter the code exactly as it appears next to the gift certificate box.
  2. Codes are case sensitive
  3. Click "Apply"

Due to vendor restrictions we are unable to include some merchandise is exclused from promotions and discounts.  Here are a list of our current restrictions:

Select footwear products from adidas, ASICS and Nike.  All products from Babolat, Wilson, Head, Brooks, UGG, Patagonia, Garmin, Hunter, Spyder, The North Face, Thorlo, Mizuno, Merrell, Moving Comfort, New Balance, Under Armour, GoPro and Vibram FiveFingers.  Other restrictions may apply. 
If you are still having trouble please contact us online at onlinecustomersupport@citysports.com or call 877-988-2580.

Is my personal information safe on your website?
When placing orders or accessing information, you can feel safe in knowing that City Sports is a secure site. The Secure Sockets Layer (SSL) encrypts all information sent to us. Furthermore, all of the customer data we collect is protected against unauthorized access. We are PCI compliant . For more information regarding your personal security and our privacy policy please use the link below.

Privacy Policy

Can I use my gift card online?
Yes you may use your gift card when shopping at Citysports.com. When you get to the payment option at checkout to the left of the shipping options you will see a section that allows you the option of a gift card. Enter the number on the back of the Gift Card and press apply, which will show you the remaining balance on your order.

Is there a place to find the balance that is currently on my card?
Please contact your local City Sports retailer to determine the current balance on your gift card.

Store Locator

Shipping Information

How are products shipped?
We offer 5 different methods of delivery.
 
In-Store Pick Up - Have your order shipped to one of our stores and receive free shipping. Ship-to-Store
Standard - 7 to 10 business days
Ground - 3 to 5 business days
2nd Day Air
Next Day Air
 
For more information on shipping please refer to our full shipping information table at - www.citysports.com/shippingandbilling.aspx


Do you ship on Holidays and weekends?
City Sports uses UPS for delivery and we operate on the same delivery schedule. Please check out www.ups.com for more information on specifics times and holiday schedules.

What happens if I place an order after the warehouse hours of operation?
The warehouse hours of operation are Monday through Friday 9am-3pm Eastern Standard Time. If an order is placed after 12pm EST your order will be shipped the following business day.

What is your international shipping policy?
Due to vendor restrictions we only ship to places within the United States. However, you may place an order with us internationally through Google checkout and have that order shipped anywhere in the U.S.

When can I expect to pick up my packages if I am having it sent to a store nearby?
Ship to Store typically takes between 1-3 business days. Our warehouse hours of operation are Monday through Friday 9am to 5pm. For your convenience you will receive an email alerting you that the package has been shipped to the store. Once the store receives the product you will again receive an email alerting you that your shipment has arrived and is then ready to be picked up at the store. Ship-to-Store

How do I know when my order is shipped?
When your order is shipped, you'll receive an confirmation email stating the UPS tracking number and expected delivery date. www.ups.com If you are having your order shipped to one of our stores or if you are having trouble tracking your order please contact us at 877-988-2580 and we will look into this for you.

I didn't receive a confirmation email after I placed my order.
Please confirm your email address when creating your account. If you are using your workplace email address, be aware that many corporations use spam filters to disqualify incoming automated emails, which could hamper delivery of our confirmation email to you. Please feel free to contact us onlinecustomersupport@citysports.com or call 877-988-2580 so that we may assist you.

How do I cancel or change my order once it has been placed?
Orders are usually processed and shipped with/in 24 hrs of being placed. In many cases if orders are placed during normal business hours they will be processed and shipped within only a few hours. If you need to change or cancel your order after it has been placed please contact us immediately at 877-988-2580. We will do our best to accommodate you; however once an order has begun processing we cannot guarantee that it can be changed or cancelled. If you have received the shipping confirmation email please follow our return/exchange policy once your order arrives.

What are cookies and how do you use them?
A "cookie" is a small data file stored by your web browser on your computer's hard drive. It allows us to recognize your computer (but not specifically who is using it) when you enter our site by associating the identification numbers in the cookie with other customer information you have provided us. That customer information is stored on our secured database. We use cookies to identify the pages you click on during your visit to our site and the name of the website you visited immediately before navigating to Citysports.com. We use this information to improve our site design, product assortments, customer service, and special promotions. The use of cookies is a standard internet practice and most major websites use them. When shopping on Citysports.com, cookies allow us to manage the contents of your cart.