Shipping and Billing   

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City Sports Shipping and Delivery Chart

 

Shipping Carriers:

City Sports uses UPS for all shipping methods.  For Standard shipping orders, UPS may transfer your package to you local post office (USPS) for final delivery.

UPS will transfer all packages to USPS if you are shipping to a PO Box or military address.

We are unable to make any address changes to orders shipped with Standard shipping, or to orders with a PO Box or Military Address.

Shipping Times:

New Enlgand Residents: As our distribution center is located in Wilmington, MA we offer 1 day shipping via UPS Ground to all New England residents (MA, NH, VT, RI, CT, ME).  Orders must be placed by 12:00pm Monday-Friday and GROUND shipping must be selected.

We offer same day shipping for all orders placed by 12:00pm EST Monday-Friday for all shipping methods.

All shipping times are based off of UPS's delivery schedule which operates on a Monday-Friday basis.  Ordes shipping Ground, 2nd Day Air & Next Day Air are not delivered on the weekend.

Standard Shipping packages, PO Box shipments and orders going to military addresses may be delivered on Saturday should UPS transfer the package to the Postal Service for final delivery, but this is not guaranteed.

Want to know when to expect your Ground order?  See our UPS Ground Shipping Map below:

 

 

Ship to Store:

City Sports offers free shipping to all of our City Sports Store locations.  In Store Pick Up orders are processed and shipped from our distribution center in Wilmington, MA and usually arrive at the store in 1-2 business days.  We will notify you via phone call when your order is ready for pick up.

Billing:

At the time of purchase, your bank or credit card will authorize a charge in the amount of your order.  You will not be billed for your purchase until it has been processed and shipped.  If for any reason your order is cancelled before it is processed you will not be billed by City Sports.

International Shipping:

At this time we do not ship internationally.  If you would like to place an order from outside of the United States you can do so using PayPal and ship your order to an address within the US where it can be forwarded to you.

Shipping Refunds:

City Sports will refund your shipping in full if you do not receive your order within the shipping timelines above should a human error occur that delays your order.

We will not refund shipping costs for delays due to weather or natual disaster.

Please keep in mind that as Ground, 2nd Day Air and Next Day Air orders are shipped Monday-Friday; business days do not include weekends.  For example, a Next Day Air order placed after 12:00pm on a Friday will not ship until Monday and will be received Tuesday.

Shipping Holidays:

City Sports observes the following holidays; orders will not be processed & shipped on the below days:

  • New Year's Day
  • Memorial Day
  • Fourth of July
  • Labor Day
  • Thanksgiving
  • Christmas Day

Questions?

Please email onlinecustomersupport@citysports.com with any questions about our shipping and billing